Delivery Information

Shipping Information
We aim to deliver your order as smoothly and transparently as possible. Below you’ll find important information regarding shipping, delivery times, tracking and order processing.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.
Please note that processing times may be slightly longer during peak periods, promotions or holidays.
Delivery Times
Delivery times may vary depending on your location and the product ordered.
Estimated delivery times:
  • United Kingdom: 5–28 business days
These timeframes are estimates and may vary due to customs procedures, local postal services or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.
Occasionally, we may offer free shipping promotions, which will be clearly stated on the website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order at any time using the Track Your Order page on our website.
Please allow 24–72 hours for tracking information to update after dispatch.
Customs & Duties
For international orders, customs fees, import duties or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Delivery Issues
If your order is delayed, missing, or arrives damaged, please contact our customer support team as soon as possible. We will review the situation and work with you to find a suitable solution.
Incorrect Address
Please ensure that all shipping details are correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
Contact Us
If you have any questions about shipping or delivery, please contact us.
Please include your order number so we can assist you more efficiently.