Refunds & Returns Policy

REFUNDS & RETURNS POLICY

Last updated: 2 February 2026

Refunds

Refund requests are reviewed on a case-by-case basis to ensure a fair outcome for both our customers and our business.

Conditions for Refund Approval

A refund may be approved if:

• The item arrives damaged or defective

• The incorrect item is received

• The product is significantly different from the description

Refunds are not automatically guaranteed and will be assessed individually based on the circumstances of each request.

Return Shipping

In most cases, we will cover the cost of return shipping. If a return is required, we will provide clear instructions and all necessary steps to guide you through the process.

Please do not send any items back without contacting us first, as unauthorised returns may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or usage reasons.

Contact Us

To request a return or refund, please contact our customer support team.

Please include your order number and a brief description of the issue so we can assist you as efficiently as possible.

Return Timeframe

Customers have 14 calendar days from the date of receiving their order to request a return or refund. During this period, customers must contact our support team so we can review the request and provide guidance on the next steps.

Returns and refunds are assessed on a case-by-case basis depending on the reason for the request and may result in a refund, a product replacement, or another appropriate solution.